Please contact Perfect Stay customer care team at info@perfectstay.ie and we will be able to help you with any questions regarding your booking.
What our FAQs cover:
- About Perfect Stay & Joining as a Provider
- Booking a Break
- Finding an Offer to Suit Your Needs
- Payment
- Accommodation Policies & Facilities
- Changing &/or Cancelling Your Break
- Security
- About Perfect Stay Breaks
FAQs
1. What’s the benefit of booking a Perfect Stay?
Perfect Stay Hotel Breaks offers you great value all year round on hotel and holiday home breaks. As a member you save 15% on RRP.
2. What type of breaks are available?
You can book the following breaks:
B&B Hotel Breaks: 1, 2, or 3 night breaks in 3 and 4 star hotels
B&B + Dinner Hotel Breaks: 1, 2, or 3 night breaks in 3 and 4 star hotels with dinner 1 evening
Luxury Stay: 1, 2 or 3 night B&B breaks in premium 4 star and 5 star hotels
Holiday Home Breaks: 3 night, 5 night or 7 night breaks
3(a). What room types are available in hotels?
Types of Hotel Accommodation and Room Occupancy:
Twin Room - accommodates 2 adults and 1 child under 2 in a cot;
Double Room - accommodates 2 adults and 1 child under 2 in a cot;
Family Room - accommodates 2 adults and 2 children under the age of 12. Family Rooms will have 1 double bed, single bed and fold out child bed. A cot can also be requested for a third child. Please note, availability of family rooms is limited so book early to avoid disappointment.
Please note, where a cot is required, it must be expressly requested by you at the time of booking.
3. Additional Charges:
There is as additional charge for a third child under the age of 12 years of €25 room only.
For children over the stated age limit (12 years), there may be a charge for accommodation; this is at the discretion of the hotel.
If you have booked accommodation which includes B&B or B&B+Dinner please be advised meals for children are not included but can be availed of at a discounted rate during your stay of €5/£3.50 for breakfast and €9/£6.50 for dinner (main course + ice cream).
4. What are the standards of hotels and holiday homes on offer?
All hotels and holiday homes participating are Fáilte Ireland approved. Hotels on offer include 3, 4 & 5 star properties.
5. Can I have a list of hotels and holiday homes?
We do not provide lists of hotels or holiday homes, please explore what is available at the moment by using the search box on our homepage.
6. Why are some hotels more expensive than others?
This is driven by customer demand. With the exception of our Luxury Hotels, the only way we can ensure that you can book a hotel in demand with Perfect Stay is to offer it at a higher rate.
7. I am a manager of a hotel/holiday home and would like to join!
We would be delighted to discuss this further with you, please contact our hotel support team at hotelsupport@digibreaks.com.
Booking a Getaway Break
1. Can anyone book a Break?
Yes, anyone can book a Break.
2. How can I book a Break?
You can book on our website or you can email our travel experts at info@perfectstay.ie . Opening hours are as follows: Monday to Friday, 9 a.m. to 5.30 p.m. and excluding public holidays.
3. How do I search for a break online?
Please use the search box on the homepage. Simply complete the following steps:
Select your preferred location and break type from the drop down menu (there is an option to select all if you don’t have anything particular in mind).
Enter your dates, number of nights and people travelling.
Click "Search Breaks".
The break options are very straight forward, your hotel booking will either include: breakfast or breakfast and dinner on one evening.
You will know this by referencing the offers available at your selected hotel. Simply select whichever one suits you best!
4. How do I book with a break with more than 2 children?
Please contact our customer care team at info@perfectstay.ie to book a hotel break with more than 2 children.
5. How do I know if the hotel has the facilities I require (e.g. parking, babysitting services, etc.)?
Our hotel/holiday home pages provide you with information on the facilities available under each hotel description. If the information you require is not specified, please contact our call centre.
6. How do I know that my reservation is confirmed?
When you complete your reservation online, an instant on-screen confirmation will appear. It will show your reservation details including your Booking Reference Number. We advise that you print out this document for your records. If you book by phone, you will be given a Booking Reference Number at the end of the booking process. A confirmation email will also be sent if an email address is provided. Simply present this booking confirmation to the hotel at check-in.
7. Can I make a last-minute booking?
You can book most of our Breaks online up to 24 hours before your arrival date. For the following breaks however, you must contact our Call Centre:
Really last minute bookings – up to 3pm on the date of arrival. Please reach out to the hotel prior to arrival when making a same day booking.
Holiday home bookings within 3 days of arrival.
Finding an Offer to Suit Your Needs
1. I only want to see hotels with WiFi. Is that possible? How can I do that?
Absolutely! When you have completed your search, you will see a list of hotels. This list can be filtered by clicking on the Filter Results button at the top of the page.
2. I am a single traveller; do you have a room for me?
Yes. Firstly, select a location and break, enter the date you want to travel, then simply enter 1 adult into your search and the system will return suitable rooms to you. A single traveller can avail of any of our offers at the normal price.
3. We have a family with 3 children; do you have an offer for us?
Yes, we do. Holiday homes are the most appropriate accommodation for your party size. If you wish to stay in a hotel, however, please contact our call centre and our travel experts will do their very best to assist you.
4. Can I book a break on a Bank Holiday or during other special event periods?
Offers are subject to availability and while it is year-round, it may be limited during bank holidays and other peak periods.
Payment
1. How do I pay for my Break?
You can pay for your break using your debit or credit card.
2. Can I pay for my stay at the hotel with a different method than the one used to for my booking deposit?
Yes, you can pay at the hotel using the payment method of your choice that is accepted by the hotel. The payment details taken at the time of booking only apply to your booking deposit.
3. How do I use my promo code?
Enter it just before checking out and the saving will be applied to your cart.
Accommodation Policies & Facilities
1. What do I need to bring to the hotel?
Simply bring a print out of your booking confirmation email to the hotel.
2. What are the check-in and check-out times of a hotel?
The check-in and check-out times differ by hotel and these are featured on our website, but as a guide, the check-in time is normally after 3 p.m. and check-out is before noon.
3. If I arrive late at the hotel, can I still check-in?
Yes. Our advice is that you should contact the hotel directly, but our bookings are guaranteed which means that the hotels are obliged to keep the room for the first night. If you do not show up for your break, the hotel is entitled to charge for one night's accommodation.
Changing and/or Cancelling Your Break
1. How can I cancel my booking?
Should you need to cancel your booking you may do so on our website by using the Manage Booking tool at the top of the website or email us on info@perfectstay.ie. All cancellations will result in the loss of your booking deposit & processing fee will not be allocated to your account. Cancellations made within the minimum cancellation period (less than 48 hours prior to 6 p.m. on arrival date) will also incur a late cancellation charge by the accommodation provider. See terms and conditions for more details.
2. How can I change my booking?
For changes to bookings, you will need to contact our Support Team, email us on info@perfectstay.ie. For more details, please refer to the Terms and Conditions.
3. What if your call centre is closed and I need to cancel?
You should contact the hotel directly if it is an urgent cancellation, near to your arrival date and cancel your booking online using the My Bookings function found on our website.
4. How do I know that my booking has been cancelled?
After you have cancelled your booking, your cancellation will be noted and logged on our system. If you have supplied an email address at the time of booking, you will receive an email notifying you that your booking has been cancelled. The same reference number issued to your booking will apply to your cancellation.
Security
Is your system secure?
Yes. Perfect Stay uses the latest encryption technologies and payment processors to ensure all transactions are secure. Perfect Stay is PCI Level 1 compliant which means that Perfect Stay has adhered to global security standards that are designed to protect payment card information during and after a financial transaction.
